Head of Operations

Who we are 

The Crafts Council is the national charity for craft.

We inspire making, empower learning and nurture craft businesses at a time when the public’s interest in making has never been greater.

We believe that craft skills and knowledge enrich and uplift us as individuals and in doing so will change our world for the better.

The Role 

We are looking for a proactive team leader to join the Crafts Council in a new role as Head of Operations. This role will lead the visitor welcome and our front of house team, as well as overseeing the management of Crafts Council’s buildings and facilities.

The Head of Operations will join the organisation at a key time, as we approach the one-year anniversary of the Crafts Council Gallery’s reopening. This role will act on the learning of the gallery’s first year; enhancing visitor experience through robust systems and processes and developing our front of house team.

You will work closely with the Head of Public Programmes and Head of Marketing & Communications to develop and implement engaging gallery interpretation, accessible approaches and customer surveys to build audiences, broaden our reach and drive footfall.

The Head of Operations also oversees the smooth running of our two buildings, 44a Pentonville Road and The Stables, ensuring safe, compliant and effective operational and facilities management.

We are looking for a people-centred, efficient and collaborative team leader with good experience of managing public-facing teams, buildings and health & safety compliance. You will bring strong people and budget management skills, a flexible can-do attitude and vision for a welcoming and accessible visitor experience.

Job typePermanent, full time, 36.25 hours per week.

We are open to job shares and part time arrangements (0.8 or 0.9 FTE for this role). We offer flexible and hybrid working where possible.

Salary: £40,000 gross per annum

How to Apply

Thank you for your interest in this role.

Please read the Job Description & Person Specification here in full before applying.

To apply click ‘apply for this job’ at the top of this page.

For the application process you will be required to:

  • Provide personal contact information
  • Respond to three to four questions in a typed format. If you would prefer to provide your answers as video or voice note (no longer than 5 mins), please note this in the box and email a link (or file if under 5MB) to [email protected]
  • Upload your CV

The application system times out after a few minutes and is unable to save drafts, therefore we strongly recommend you draft your answers in a separate document and paste them in when you are ready to submit.

Deadline: 9am Monday 15 August

Interviews: w/c Monday 22 August

We aim to remove barriers and be open to all and strongly encourage applications from individuals currently underrepresented in the creative and cultural sectors. This includes but is not limited to people of African or Caribbean heritage; Arabic heritage; Latin American heritage; East Asian, South Asian and South East Asian heritage; people from traveller communities; disabled people; LGBTQ+ people and people from a low-income background.

We fully support Access to Work applications.

To apply for the role, you must be eligible to work in the UK - Crafts Council is not a sponsoring organisation.

Guaranteed Interview Scheme

We operate a Guaranteed Interview scheme. This means that we guarantee to interview any applicant who identifies as from African or Caribbean heritage; Arabic heritage; Latin American heritage; East Asian, South Asian and South East Asian heritage; people from traveller communities; and disabled people, whose application meets the essential criteria for the role. The essential criteria is detailed in the person specification section of the job pack.


We welcome applications in written, audio or video formats. To submit applications in an alternative format, or to request information in an alternative format, please email [email protected]

If you would like more information about accessibility before applying, please see the guide we have here.